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Refund Policy.

You never pay for energy you didn't get. Our chargers meter what they deliver, and if you paid for more, the difference is refunded to you automatically - no request needed.

Effective19 July 2026 Applies toPayments on the Pitvolt network in Ghana Questionscustomer.service@pitvolt.com

This policy applies to payments made to Pitvolt Ghana Limited, trading as Pitvolt ("Pitvolt", "we", "us"), for EV charging sessions on the Pitvolt network in Ghana.

Questions about this policy or any payment: customer.service@pitvolt.com. We reply to every one.

The short version

You prepay a charging amount. Our chargers meter exactly what they deliver. If you receive less energy than you paid for, for any reason, the difference is refunded to you automatically. You never have to ask for the automatic refund, and you are never charged more than the value of the energy actually delivered to your vehicle.

1How paying for a charge works

  • You choose an amount to charge (for example GHS 50) and pay it before the session starts, using Mobile Money or any other payment method offered at checkout.
  • The price per kWh is shown before you pay and is locked for your session. A tariff change can never re-price a session that has already started.
  • The charger meters the energy it delivers. The value of delivered energy is always rounded down in your favour, so you can never be charged above what was delivered.
  • When your session ends, you receive a receipt showing the exact energy delivered (kWh) and the exact amount charged (GHS).

2Automatic refunds (no action needed)

We refund automatically, without a request, in these cases:

Situation
What is refunded
When we initiate it
Your session delivers less energy than you paid for - you stop early, unplug, the charger stops, or the session is interrupted for any reason, including a power outage.
The undelivered balance: the amount you paid minus the value of energy delivered.
Immediately, when the session ends.
Your session fails to start (the charger never begins delivering energy).
The full amount you paid.
Automatically, normally within 24 hours.
You are charged and no session is created.
The full amount you paid.
Automatically, normally within 24 hours.

Automatic refunds are issued to the payment method you paid with. Partial refunds are exact to the smallest currency unit (pesewa): the refund equals your payment minus the metered value of delivered energy.

3Requested refunds

If you believe you were charged incorrectly (for example, you dispute the metered amount, you were double charged, or an automatic refund did not arrive), contact us:

  • Email customer.service@pitvolt.com with the session date, the charger location, and the phone number or payment reference you paid with.
  • Please contact us within 30 days of the payment.

Every session on our network is recorded with meter readings from the charger. We investigate using those records and respond within 5 business days. If a refund is due, we issue it to your original payment method.

4Refund timelines

  • We initiate automatic refunds as described in section 2, and approved requested refunds within 5 business days of resolving your request.
  • After we initiate a refund, the time for the money to reach you depends on your payment provider. Mobile Money refunds typically arrive quickly; some providers and banks can take up to 10 business days to reflect a refund.
  • Refunds are issued in the currency you paid in (GHS) and to the payment method you paid with. We cannot redirect a refund to a different account.

5What is not refundable

  • Energy that was actually delivered to your vehicle. If your session delivered the full amount you paid for, there is nothing left to refund.
  • Amounts already refunded. Each payment can only be refunded once, up to the amount paid.
  • Pitvolt has no driver subscriptions, top-up wallets, sign-up fees, or booking fees, so there are no other charges to which a refund could apply.

6Interrupted sessions and power outages

Our chargers are built for the grid we actually have. If a session is interrupted - by a fault, a power outage, or anything else - you keep the energy already delivered and the undelivered balance is refunded automatically under section 2. An interruption never costs you money.

7Chargebacks

If you dispute a charge with your payment provider before contacting us, we will respond to the dispute with the session's meter records and receipt.

You will almost always get a faster resolution by emailing customer.service@pitvolt.com first: automatic refunds and our 5 business day investigation are quicker than a chargeback cycle.

8Changes to this policy

We may update this policy as the service evolves. The version published at pitvolt.com/refunds applies to a payment made while it is in force. Material changes will be dated at the top of this page.

9Contact

Pitvolt Ghana Limited, trading as Pitvolt

House No. 171, Labawuleshi Street, East Legon, Accra, Ghana · Digital address: GA-376-8324, Ayawaso West

Business registration: CS108270526

customer.service@pitvolt.com

Pitvolt Ghana Limited · CS108270526 · Built in Accra.

House No. 171, Labawuleshi Street, East Legon, Accra · GA-376-8324

Questions: customer.service@pitvolt.com

See also: Terms of Service