Get paid
Add a verified payout destination, understand your balance, and know exactly when Pitvolt pays out.
"Your chargers can't accept sessions yet. Add your payout details to go live." This banner appears on your dashboard until you add and verify your payout details.
Add your payout destination
- Open the Payouts page and press Add details.
- Under Pay me to, choose Mobile money wallet or Bank account.
- For mobile money: select your Mobile money network, enter your Wallet number in local format (for example, 024 438 1104), and enter the Account name.
- For a bank account: select your bank, enter your Account number, and enter the Account name.
- Press Verify account. Pitvolt checks the details with the network or bank.
- Once verification completes, press Add payout destination to save.
The Add payout destination button only becomes active after a successful verification that matches what you typed. If you edit any field after verifying, you must verify again before you can save.
What verification can say
| Outcome | What you see | What it means |
|---|---|---|
| Verified | "Verified with the wallet vendor as {name}." | The registered name on the wallet was confirmed. Check that it is really you before saving. |
| Exists, no name | "Wallet exists but the vendor did not return a name. Double-check before saving." | The wallet number is valid but the network returned no name. Double-check the number is yours before saving. |
| Unverifiable | "Could not reach the wallet vendor. Saving takes your word for it." | The vendor's system was unreachable at that moment. You may save, but confirm the details are correct first. |
| Invalid | "The wallet vendor rejected these details. Correct and try again." | The number or network is not recognised. Correct the wallet number or network and try again. |
Changing your details
Changing your payout details pauses payouts for 48 hours. Every change is also reviewed by Pitvolt before it becomes active. Charging and earnings continue as normal during this window.
- Your new details sit as Awaiting approval until Pitvolt reviews them. You can cancel the request at any time before it is approved.
- Every admin in your workspace receives an email when payout details change. If that was not you, contact us immediately.
- After approval, the new details become active once the 48-hour window ends.
Your balance
The Payouts page shows four buckets that together account for every pesewa you have earned.
- Available: settled earnings waiting for the next payout run.
- On its way: money that has left Pitvolt and is in transit to your wallet or bank.
- Paid out: everything already delivered to you.
- Held: a payout that failed or is under review. Pitvolt retries automatically and you lose nothing.
When payouts happen
Pitvolt runs a payout check automatically every day. When your Available balance reaches GHS 10.00, a payout goes out. Pitvolt absorbs the transfer fee, so you receive exactly your available balance.
| State | What it means |
|---|---|
| Preparing | Pitvolt has grouped your earnings and is preparing the transfer instruction. |
| Sending | The transfer instruction has been sent to the payment network. |
| Paid | The payment network confirmed delivery to your wallet or bank. |
| Retrying | The first attempt failed. Pitvolt is retrying automatically. |
| Under review | The payout needs a human check before it can proceed. Pitvolt will contact you if action is needed. |
Open any payout in your history to see exactly which sessions and adjustments are inside it.